We are a Service Design Agency

A studio of specialists solving complex business problems to transform service experiences.

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Service Design

Independent, integrated and multi-disciplinary. We help our clients identify, explore and design exciting new products and services.

Working as agile teams of designers and engineers, we are an agency of experts focused on the detail, craft and quality needed to build the right things and build things right.

Our human-focused design approach enables us to uncover meaningful opportunities and design experiences that are useful, effective and engaging.

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Definition & Creation

Working closely with our clients, we define their specific challenges and opportunities; creating the ideal customer experience and product roadmap.

Tasks and tools at this stage may include:

  • Stakeholder workshops
  • User research
  • Empathy maps
  • Data modelling
  • Customer journey maps
  • Personas
  • Service vision and strategy
  • Design principles
  • Service maps
  • Service design blueprints

Design & Validation

We put people at the heart of our design process. We iterate, test and refine; making good ideas even better.

Testing and learning early is key to the success of any product or service; whether it’s lab-based or guerrilla testing of a prototype.

Tasks and tools at this stage may include:

  • Proof of Concepts (PoCs)
  • Concepts & sketches
  • Information architecture (IA)
  • UX wireframes
  • Visual design (UI)
  • Design sprints
  • Functional prototypes
  • User testing

Agile Engineering

Whether we're leading the development or consulting, we help our customers ensure the design intent is realised all the way through the delivery life cycle.

Tasks and deliverables at this stage may include:

  • Websites
  • Mobile Apps
  • Technical Consultancy
  • Feasibility and PoC builds
  • CMS implementation
  • Alexa/Google Home skills
  • API development
  • Infrastructure setup and hosting
  • Maintenance & SLAs

Brands we've helped

Brother image
Thomas Cook image
Electrical Safety First image
Halma image
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Select Property Group image
House of Fraser image
Framed photo of Albert Einstein hung on a wall within the Absurd offices