Improving AstraZeneca's relationship with oncologists
Transforming a pharmaceutical giant
Research, Service Design
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Designing for 29 territories and 32 languages
Taking responsibility for Brother’s design DNA across Europe
Experience Design, Visual Design, Prototyping, User Testing
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Saving lives with voice services
Bringing Electrical Safety First’s product recall check closer to home
Experience Design, Engineering
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Exploring the patient assessment ecosystem
Introducing design thinking methodologies to change the way a group of companies have been thinking for years, to help facilitate innovation in service experiences
Service Design
Combining the physical and digital space
Defining a user experience across online and offline touchpoints for a new service offering
Service Design, Engineering
Creating consistency across the customer experience
Realigning the perception of House of Fraser's through a number of future retail concepts.
Service Design
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Connecting grassroots football with a global brand
Providing a platform for the iconic sports brand to engage with grassroots teams around the world
Experience Design, Engineering
Blog
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How Covid-19 has impacted the B2B sales process … and what you can do about it
If there is one thing for certain in today’s world, we can’t assume that sales methods (and strategies) which were effective pre-Covid-19 are still working. In fact, many B2B organisations already know they’re not.
It’s a Marathon Not A Sprint – debunking common myths around Design Sprints
We use Design Sprints as part of our wider design process to help organisations define and create effective user-centred service experiences. We’re big fans of how effective they can be, for engendering co-creation and for finding solutions to business problems.